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Frequently Asked Questions

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What's the problem with using only toilet paper anyway?

We all want to be hygienic back there. For far too long, the common routine after you poop is to wipe, wipe, and wipe some more with toilet paper. This frequent and repetitive motion can cause skin break down and thinning, which can lead to tearing and skin build up (ew!). Bringing a bidet into our routine would by-in-large eliminate these negative consequences. It's easy, it's fast, it's appropriately hygienic, environmentally sound, and really allows everyone to get that sense of complete and utter cleanliness.

Where does the water come from? Isn't it dirty toilet water?

No, it's not toilet water! TUSHY gets its water straight from your tap water. You could totally drink from TUSHY, which would be weird, but hey, you do you!

Is the TUSHY classic water too cold?

The water is simply the temperature of your tap water and a cool spray of water right on your bum is actually really refreshing on your warm, post-poo bottom. Think of it like sipping a cool glass of water on a warm summer day. ;)

Does TUSHY spray warm water or cold water?

Potty plot twist! We offer both the TUSHY Classic and TUSHY Spa. The TUSHY Classic is our most popular and versatile bum wash. It is super easy to install and it just connects to your water supply and sends a stream of cool (or room temperature!) water right where the doo is done!

TUSHY Spa works the same way but has an additional hose that runs to your sink’s hot water connection to access warm water. A temperature control dial on the TUSHY console allows you to change the water temperature before you spray your bum! Therefore, TUSHY Spa works best if your sink is located near your toilet, so that you can run a hose from the sink's water supply valve to your TUSHY. The additional hose is provided in every TUSHY Spa box. It is 9 feet long and only 8 mm wide, so it can fit under the cabinet door or through a tiny hole in the side or back of your bathroom sink vanity.

Okay but(t) how do I dry off?

If your booty is too busy to air dry, you can pat dry with our reusable, ultra-comfy Tushy Towels or our super sustainable Bamboo Toilet Paper. Using TUSHY dramatically reduces the amount of TP needed by like, a lot – because endless, irritating wiping turns into just a few nice pats when you’re using TUSHY!

Why bamboo?

Bamboo products are not only soft like a baby panda's bottom and absorbent for optimal butt patting, but(t) it is also a sustainable resource. Bamboo absorbs 35% more CO₂ per hectare than equivalent plants and can grow up to 39 inches in just one day. That means that bamboo is ultrareplenishable in addition to helping reduce deforestation (15% of deforestation is due to toilet paper production).

I want to buy the TUSHY Spa but my sink's hot water takes forever to heat up?

There is a TUSHY trick for the problem you are describing regarding a lag in time for the hot water to reach your bum. TUSHY has a setting called "nozzle wash" which simply washes the outside of the nozzle with water. That water then flows into the toilet bowl. You can also use this setting to flush out the hot water in the water line in preparation for the bum washing. Simply activate the nozzle wash setting by turning the knob to the left and the cool water will stream out of the pipes in order to access that warm water for the bum washing. :)

How does the water get hooked up to the TUSHY?

It really is as easy as 1-2-3 before you number 2. Simply use the adapter provided in the box to connect the TUSHY to the water supply that fills your toilet tank. The included hose will connect the adapter to the TUSHY. There is no electrical hook-up, it's pressure based, all you need to do is turn the knob and water will come out like bum washin' magic! Takes 10 mins to install on standard toilets!

Will TUSHY only install on the left side (facing the toilet)?

Yes, TUSHY can only install on the left side (when facing the toilet). We'll be sure to keep innovations like this in mind for future models though! ;)

Does TUSHY require electricity?

Nooo way! TUSHY doesn’t use any electricity, so it’s even more environmentally friendly and accessible for everyone.

Can I attach and remove TUSHY easily? What if I move?

Yep! Removal and reinstallation is simple and can be done easily in under 10 mins just like initial installation. (Not bad when you consider we spend an average of 3 years of our lives sitting on a toilet)

Where does the warm water come from?

An excellent question, my young bathroom scholar. The warm water hose connects to your bathroom sink's hot water connection. Therefore, the TUSHY Spa works best when your toilet is close to the sink, like within 9 feet or so.

Can this be installed on a European toilet?

Most of the time, our bidets can be installed on standard European plumbing and toilets without a problem. This may depend on a few factors, such as the type of toilet or plumbing you have. The TUSHY comes with a 7/8" x 7/8" x 3/8" plastic t­-adapter which will fit most standard toilet tank connections. We do have adapters in various sizes in our Spare Parts page. Check them out and make sure to message at support@tushy.me if you are in Europe and need help finding the right adapters. :)

How do I know if it will fit on my toilet?

TUSHY fits on all standard two piece toilets and SOME one piece toilets. Why is this, you ask? Basically, TUSHY needs space to sit beneath the toilet seat in front of the tank. You should also be sure that you have easy access to the water supply hose behind your toilet, so you can run the water hose (included in the box!) to TUSHY. If you are having trouble finding that connection or if the provided adapter doesn't fit, just shoot us a message at support@tushy.me with a picture of your problem and we will be happy to help. Don't worry; we will get you up and running!

Can I use TUSHY to wash my lady parts?

TUSHY is as much a vag spa as it is a butt spa. It’s great for staying fresh during your period or for washing up pre and post sex. If you’re thinking, “Hmm, so this bidet is spraying water up onto my butt, so wouldn’t that poop water get in my vagina?”

Well, we have seen time and time again that this magical splash is an effective way to remove fecal matter and even prevent UTIs.

Our super smart doctor friend John Cluley, M.D. says that, “any trivial amount of bacteria the urethra is exposed to as a result of using a bidet is far outweighed by the improved hygiene you have by using the bidet in the first place” - AKA washing with water is the only way to shoo that poo.

How is it cleaner?

Here's the clean deal: If a bird pooped on you, would you wipe it off with dry paper? No silly! You'd wash it off. So, why would you treat your butt any different? Not to be cliché like a cheesy 90's infomercial but TUSHY removes allllll the fecal matter with a precise, concentrated stream of H₂O rather than a dry smearin' wipe with TP.

What exactly are the harmful effects of toilet paper?

That residoodoo toilet paper leaves behind can be an exponential excrement detriment. It can travel to your frontside and cause UTIs and yeast infections, and also creates an environment suitable for formation (not in a good way like Beyoncé) of hemorrhoids. Not to mention (but also to totally mention) toilet paper is sh*tty for mother nature. Millions of trees are cut down every year to make traditional TP which results in 15 percent of deforestation, and the remains of those poor trees are bleached with harmful chemicals that are released into the environment. TP TL;DR — Toilet paper is kinda evil.

Aren't wet wipes just as good as a bidet?

Nope! Yes, in the current wiping climate, wipes of all kinds are easy to use and overly accessible. Yet what the wipe manufacturers don't want you to know is that chronic use leads to significant skin breakdown and increased sensitivity, irritation, cracking and fissures which also can provoke an occurrence of anal condyloma (aka anal warts) in HPV positive individuals. Most people use these wipes, pull up their Calvin’s and move on to their next task, but the moisture that is left behind is a Petri dish for colonization of bacteria responsible for these outbreaks. Wipes also have an incredibly detrimental effect on both the environment and plumbing systems, giving you another reason to bidet your behind.

Are bidets good for... you know... butt stuff?

Our super smart doctor friend Evan Goldstein D.O. at Bespoke Surgical says that "Bidets are perfect for achieving overall cleanliness both pre-and post-intercourse. Efficiency and convenience is everything in our world and having a simple tool that can provide a thorough washing is vital. While douching techniques can be incorporated with the bidet, it's mostly used for external cleansing - perfect for preparing for appropriate oral play in the anal region. Post-intercourse, the bidet is the perfect tool for deep cleansing and hygiene, and flushing a potential deposit if need be!"

Can you ship internationally?

We sure can! However, there is an additional shipping fee to send your TUSHY outside of the U.S. Please simply add your shipping address to the cart and it will calculate your shipping charge automatically. If you are not in the U.S. or Canada, please message us at support@tushy.me after you order and we will make sure to send you the appropriate fittings for your country's plumbing so you don't run into any troubles.

What's your return policy?

We will process domestic U.S. returns on undamaged TUSHYs within 60 days of purchase. We offer a one-way freight policy, wherein customers who pay freight for their order are eligible for a return label. Customers who received free shipping are responsible for shipping costs on any returns or replacements. Our bidets come with a 12 month guarantee on equipment and parts. We will promptly replace any defective parts, free of charge, within the specified warranty period. Contact us to request a replacement part or bidet.

To initiate a return, please message support@tushy.me with the following information:

  • The reason for your return.

    If a picture would better describe your problem, please attach it to the message. We have solutions for many of the common problems that you may run into.

  • Your order number and TUSHY model.

    Describe the state of the box and packaging. Has the box been opened or TUSHY used? Have you tried to install your TUSHY? (Due to governmental regulations, we need to thoroughly inspect, process, and sanitize every returned product. This helps us understand how we will process the return.)

  • Do you have any suggested improvements?

    (This question helps us understand how we can do better and prevent any issues that you may have encountered.)

If you did receive free shipping, your return should be sent to the following address:

TUSHY LLC Returns
C/O Ruby Has Fulfillment LLC
5 Inez Drive
Bayshore, New York 11706

Towel products, international orders, and sale items are not eligible for returns.

I have metal pipes, what do I do?

Bathroom fixtures usually connect to water supply valves with flexible steel hoses because those hoses easily adapt to any fixture. Got a hard pipe instead? We’ve got ya covered.

Replace the pipe between your toilet and water supply with the cool water flexible hose before installing TUSHY. We show you how to do that right here.

For TUSHY Spa owners: Replace the pipe between the warm water supply and your sink faucet, with the warm water flexible hose before installing TUSHY.

The nozzle isn't moving, help?!

The nozzle may simply need a little room to do its thing. Make sure that there is sufficient space between the nozzle and the rim of the bowl. Once there is some space, the nozzle should be able to swing up and back no problem.

Oh no, I didn't realize you can't hook up the warm connection without the sink close to the toilet. What do I do?

No biggie. You can keep the TUSHY Spa and only use the cool water connection without a problem. This setup also provides you with flexibility if you want to use the TUSHY Spa in a future bathroom. You can shoot us a message at support@tushy.me if you run into this issue and we can send a special cap to seal that warm water connection on the TUSHY.

The water used to spray my bum and is now spraying straight down from my nozzle no matter what I do, what gives?

Oh no! It sounds like you lost your nozzle cap. You can grab one here.

My toilet seat is raising, and not in a raise-the-roof typa way. What can I do?

If you can share a picture with support@tushy.me, that may help us diagnose your problem. Generally, the seat flaring up is due to a seats concave shape getting caught on the TUSHY. Please first make sure that the seat is all the way forward and the TUSHY is all the way back which might solve that issue if it exists.

You could use a lil spacer that is something like this.

It would lift the angle of the seat ever so slightly so that pesky hinge doesn't get in the way. They are super cheap at any hardware store. Just make sure the inner diameter is at least 3/8 of an inch which is how wide the toilet screws are.

Alternatively, you could pick up a brand spankin' new seat. Here is an example of one that works just fine.

How do I clean Tushy? Doesn't the nozzle get gross?

You can/should clean TUSHY as frequently as you do your toilet with all-purpose cleaner by manually pulling down the nozzle. The nozzle itself is retractable and only comes out of its poo-free cocoon when in use. We have also added a fun little nozzle wash feature that cleans the nozzle by running water over the outside of the nozzle, no hands necessary!

But my toilet doesn't provide easy access to the water supply. Can I still install Tushy?

If you have a flushometer toilet (picture below) that doesn't provide external access to a water supply connection, you can connect Tushy to your sink's water supply instead! This Tushy hack will work if your sink is within 9 feet of your toilet. Any further, and you just need to pick up a longer tube. Please make sure to check that you have the correct adapter for the sink connection. US customers will need the 3/8” U.S. metal adapter, and EU customers will need the 3/8" European adapter. Both adapters are available in our Accessories Shop. For other regions, please contact support@tushy.me to confirm which adapter will work for you or if you have any questions!

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